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IT Services Management (ITIL)

IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, It is centered on the customer's perspective of IT's contribution to the business. ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.g., TQM, Six Sigma, Business Process Management, CMMI) frameworks and methodologies. ITIL (Information Technology Infrastructure Library) is the widely accepted process framework providing a set of best practices to improve business effectiveness and efficiency in the use of information systems. Good numbers of organizations have started implementing ITIL based principles to streamline their IT processes to reduce cycle time and cost savings. Velveer offers expert advice, implementation and training on both ITIL processes & tools helping the organizations in their process improvement projects


System study, Scope definition and Asset classification
Risk Assessment & Gap Analysis
Risk Treatment & Implementation Plan
Policy, Procedures & Guidelines development
ISMS implementation assistance (control implementation, training & practice)
Documentation
Internal Audit
Certification Assistance


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