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ITIL - V3 Foundation

ITIL Certifications governed by OGC, UK is one of the valuable certifications for those pursuing their careers in IT Service Management. ITIL certification will allow you to understand the common language of ITIL, understood by IT professionals worldwide, and will increase your standing within the IT community. ITIL gives you a adaptive and flexible framework for managing IT services and encourages you to use common sense rather than follow a rigid set of rules. ITIL will create a common understanding between your IT staff, suppliers, contractors and users within the business by creating a common approach and language towards IT services. ITIL can deliver huge cost savings for an organization by promoting the optimum use of people, process and technology. Pro-active management and continuous service improvement will help to increase quality while reducing overall costs


Target Audience:

ITIL Foundations is suitable for anyone working in IT services requiring more information about
   the ITIL best practice framework. Or, individuals who are V2 certified and wish to upgrade their
   knowledge.
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners,
   IT Developers, Service Providers, Help Desks, System Integrators.


Course Outline
Information Technology Information Library (ITIL) V3 Foundation (2 days.
Module 1: Introduction to ITIL.
Module 2: Service Life cycle.
Module 3: Service Strategy.
Module 4: Service Design.
Module 5: Service Transition.
Module 6: Service Operations.
Module 7: Continual Service Improvement.


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